Returns

RETURNS:

Returns will be issued refunds in the form of of which they were purchased.

Returns must be unworn, unwashed, and smell free with all tags attached.

Please include your package slip with the return.

We must receive your unwanted merchandise within 15 days of your order date for a full refund. Reduced and Sale items are final sale and cannot be returned or exchanged.

Returns or exchanges after 15 days cannot be accepted.

The original shipping charge is non-refundable.

You will be responsible for paying your own shipping costs for any item (via any carrier) you return.

If items are sent back past the return policy period,

the customer is responsible for return postage.

Returns past the 15 day return policy you will not be accepted or store credited.

Once your return is received and processed, your card will be credited within 7-10 business days.

The following items are non-returnable.

All accessories

All jewelry

All sale items

To return your product, mail it to:

Pretty Ratchet

P.O Box 3231 TCB

West Orange, NJ 07052

EXCHANGES

If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item for a refund, we will issue a store credit in the form of an E-Gift card that you will be able to use towards the item you wish to order. If you have any questions about exchanging, shoot us an email at info@prettyratchet.com and we will be happy to help!
Happy Shopping!